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NOC Support Open Position
Network Operations Center · Full-time
Key Responsibilities
Network Monitoring
- Continuously monitor network systems, servers, and infrastructure using monitoring tools.
- Identify and troubleshoot system alerts, outages, and performance issues.
- Maintain situational awareness of network health to prevent potential issues.
Incident Management
- Respond promptly to network incidents, investigate root causes, and provide resolution.
- Escalate unresolved issues to appropriate teams as per defined protocols.
- Document incidents, actions taken, and resolutions in IT systems (e.g., ITGlue).
System Maintenance & Upgrades
- Assist with routine network maintenance, including system updates and backups.
- Collaborate with the IT team on infrastructure upgrades and implementations.
- Ensure compliance with IT policies for change management.
Client Support
- Provide remote technical support to clients as needed.
- Ensure all customer SLAs are met by following appropriate escalation procedures.
Documentation
- Maintain accurate records of network performance and incidents.
- Manage all documentation in ITGlue for easy reference and compliance purposes.